The present general sales conditions constitute a complete acceptance of the specific norms established by the European parliament in relation to the norm 199/44/CE of 25 May 1999 for the sale and guarantee of consumer goods.
The present general sales conditions are considered recognised by the buyer and constitute with any order no matter how sent, the entire contractual relationship between the two parties. With every order the buyer accepts these conditions.
No contrary clause or condition can be opposed if not formally accepted in writing.
All of the descriptions and illustrations contained within the present catalogue and in other ANTARES commercial documents are not binding for ANTARES and have the sole objective of providing the clients with a general idea of the products.

Prices
The prices quoted are exclusive of VAT which will be added at the appropriate rate when invoiced.
The products will be invoiced at the prices indicated in the catalogue valid at the moment of despatch.
ANTARES will do everything possible to maintain the prices indicated in the catalogue. ANTARES however reserves the right to modify prices prior to despatch and will communicate any such change immediately to the client in order that they can withdraw the order if they wish. In any event the goods will be despatched only after the client has confirmed the order following the communication by ANTARES.

Orders
Orders received on the web site will be automatically confirmed by e-mail or fax.
Orders received by other means can be sent out without confirmation by ANTARES unless specifically requested. ANTARES reserves the right to decline the acceptance of any order after notifying the client without any right to request damages.

Transport and Delivery
The delivery of the products will be carried out according to the transport conditions and costs both indicated on the back pages of the catalogue and obtainable in the home page of the website for the section of each country "means of despatch and transport", except when a special delivery service is requested by the client.
ANTARES reserves the right to modify the cost of delivery indicated in the web site and in the catalogue. If the cost increases more than what stated in the catalogue the client will be notified of the increase by ANTARES prior to delivery, which will be carried out only after the client has accepted the increase in question. Daily despatch, independent of the transport system used, will be carried out only for orders received before 15.00. Unless otherwise agreed the goods will be delivered to the address the client specifies in the order. For clients located in countries where ANTARES does not have a specific organisational distribution network (present in a specific section at the beginning of the website), or for special clients with high volumes the following conditions will be applied:
When the goods are available from our warehouse the buyer must pay for the transport costs and has the right to choose his own courier for the collection and delivery of the goods including any customs transactions.
However in order to collaborate and following the specific request of the client, ANTARES can supply the goods also via CIF by charging the client the transportation costs directly on the invoice according to the weight of the articles.
In any case all the goods travel at the complete risk of the receiver and it is clearly understood that in no case ANTARES will be responsible for the loss or damage of goods or any other mishap.
The despatch or delivery times indicated in the catalogue are indicative and not binding. There is no right to request damages in the event of possible delays. For every order of whatever quantity of goods ANTARES will invoice a set delivery charge of: 16,75 euro

No other charge will be requested regardless of the amount of the order. The goods will be delivered by courier to the address indicated in the order.
• No matter where in the territory indicated
• No matter what weight or volume
If absent the courier will leave a delivery note to make arrangements on whether the goods can be collected at the nearest depot or delivered later.
For further details consult Delivery System

Compulsory examination of products on delivery
All the goods travel at the complete risk of the receiver.
The courier on delivery will request the client to sign the transport documents and therefore before signing, the number and the weight of boxes must be checked. If there is a non-conformity with what indicated in the transport documents the client can accept the goods with reserve indicating before signing the number of boxes missing or the different weight.
If on delivery the packaging of the goods is damaged, the goods must be either accepted with reserve indicating before signing the condition of the damaged packaging or must be refused. In either case the client must advise the ANTARES "After Sales" service of these problems.
ANTARES cannot accept any complaint relative to the non-conformity or state of the goods made after 7 days from the delivery of the goods.
The client is responsible for the examination of goods received and must advise ANTARES within 7 (seven) days of delivery of any defects or problems found on first examination or any other complaint regarding the quantity and condition of the products. In the event that the customer fails to advise ANTARES of any such complaint in the manner described above, the product will be considered to have been definitively accepted and conform to the contract of sale. The customer has the possibility within and not more than one year from the date of delivery to advise of any defects which were not apparent within the aforementioned seven day period.
The customer must refuse delivery from the courier of damaged parcels or accept them with reserve and must inform the ANTARES "After Sales" service immediately.

Payment
Our invoices are payable to: Tecnonet S.p.a. bank account: IBAN: IE42 AIBK 9310 1212 4790 04 BIC: AIBKIE2D.
Regardless of the payment conditions and delivery location without any discount and without any rights on behalf of the client to make any claims.

Ways of payment
Payment may be carried out in one of the following ways:

• Credit Card or Debit Card –


the invoice amount will be charged to your bank account.

• Bank Transfer – after been advised of the amount of your order you must arrange for a bank transfer of the amount to the following bank account: Tecnonet S.p.a. bank account:

AIB - ALLIED IRISH BANKS
IBAN: IE42 AIBK 9310 1212 4790 04
BIC: AIBKIE2D

Attention: before choosing this form of payment you must update the total of the order, carry out the bank transfer, return to your order and add the bank transfer details. You can send the order only at this point (if possible you can request a bank transfer directly via Internet).

• Cheque attached to the order sent by post – After filling in the order form you can calculate the amount to pay and fill in a cheque accordingly to Tecnonet S.p.a. and send with you order. Please allow 7 working days for clearance

Currency
All payments must be made in Euro.

Property rights
The property of the goods will be transferred to the client only when the amount due to ANTARES has been paid in full. The amount will be considered paid for only when the cheque or other ways of payment used by the client has been received by ANTARES. The client is obliged to send back immediately to ANTARES all the goods sent but not yet his property in the event that the client has not paid any amounts due to ANTARES. For this reason the client will allow ANTARES, employees or agents to have access to the premises in order to collect products not paid for.

Guarantee
The guarantee on the products, even if not specified, supplied by ANTARES is conform to the norms of the European Parliament 1999/44/CE and any specifications that refer to this law.
ANTARES will substitute or repair any products supplied or repay the price of the said product, at its own discretion, if used in a proper manner, if a fault in the product has been notified to ANTARES in writing within the terms specified by the relative law. That is to say 24 (twenty four) months from the date of delivery unless an alternative time period has been specified by the European norm.
The products or the parts said to be faulty, following authorisation of the commercial of after sales department of ANTARES, must be returned within the aforementioned period of time adequately packaged with postage or transport costs at the expense of the client and conform to the particular instructions ANTARES established at the time of supply. The products or the parts thereof must be accompanied by a delivery note with the code and description of the article together with the invoice number relevant to the purchase and a description of the nature of the fault.
The returned products will be first examined by ANTARES and if produced elsewhere will be sent to the specific manufacturer in order to carry out a check and to determine the problem if a manufacturer fault or misuse. ANTARES will carry out the same check if of its production.
If the product is found to be faulty under guarantee ANTARES has the faculty to reimburse the client, substitute or replace the product free of charge. In this event the client has the right to be reimbursed of the postage costs charged to return the product according to the official postal rates.
If the product is found not to be faulty under guarantee or has gone over the guarantee period ANTARES will advise the client of the reasons for having refused the guarantee and in this event will advise the client of the repair costs.
The repair of the product will only take place following authorisation and payment of the estimated costs. If the repair is not authorised by the client the product will be made available for the client at our warehouse for 1 year. If the client does not claim it back, the product will be destroyed without any right of the client to claim it back.
This control process, the various steps that follow and client communications are visible in the website in the menu "services" option "After Sales".

Satisfied or reimbursement
If for any reason the client is not happy with the product the client can ask for a replacement or reimbursement within 30 days of the purchase invoice date. In order to receive reimbursement, after receiving authorisation from ANTARES the client must return the unused product in the same conditions as on delivery at his own expense and in its original packaging with a delivery note with the article code and description and reference to the number and date of the purchase invoice.
ANTARES, after having checked the product, will either replace or reimburse the client according to his request. In any event the replacement must be agreed on.

Return of Products
Return any product following authorisation and instructions.
The returned goods must be appropriately packaged.

Delivery times
Normally the goods are available and ready for despatch. However if not the expected availability times are only an indication and are not binding for ANTARES.
ANTARES requests the client to verify the availability of the goods before deciding to use them for particular jobs.
Request for damages cannot be made if products are not available or have not been delivered on time.

Total or partial cancellation of orders
If some articles of an order are not immediately available and the value is so low to justify the transport costs of a new delivery, or if the availability times are long the order of these articles can be cancelled with a communication to the client inviting him to repeat the order.
In the event that the orders cannot be sent by ANTARES due to circumstances beyond the control of ANTARES or due to the lack of services or material necessary to prepare an order, ANTARES has the right to delay the despatch. In this event following a communication to the client ANTARES can annul an order completely or partially. In no circumstance whatsoever will ANTARES be liable for any delays, annulment or impossibility to deliver an order. In any event if the payment has already been made in advance the corresponding amount of what annulled. ANTARES reserves the right not to enter in to a commercial relationship. In addition ANTARES reserves the right to refuse or annul any order independently of the fact that payment has been received by communicating to a client. In a case in which ANTARES has refused or cancelled an order in respect of which payment has been made, ANTARES will refund immediately the whole amount received according to a way of payment indicated by the customer. The return of the price paid represents the only duty liable to ANTARES as a consequence of the failure to accept or the annulment of an order and excludes any further form of responsibility on behalf of ANTARES.

Origin of a product
Unless otherwise communicated to the client in writing, the information in the catalogue does not constitute a declaration of the country of origin, working or production of the articles.

Copyrights and Patents. Click here
ANTARES advises the clients that the products presented in the catalogue or website may be subject to patents, trade marks, rigts of the author or other rights of industrial ownership. ANTARES is the owner of copyright pertaining to the registered trademark present in the website and catalogue and in this respect it is forbidden to reproduce completely or partially without previous written consent.

Technical and descriptive information of articles
Due to the continuous research to improve the quality ANTARES has the right to modify products present in the catalogue or website, in size and forms, taking into account the essential characteristics without prior warning. The changes made before the publication of the catalogue will be indicated and will be constantly updated on the website whenever possible.
The technical parameters represent the limits in which the client can use the products except when indicated. The sizes and other characteristics are subject to the normal tolerances of the specific professional domain. The client will be responsible for checking if the product is compatible for the use of the product before installation. The technical department of ANTARES is at the client's disposal for any further complementary information on the products and on its use.